Useful information

Before travelling

With Telenor you have freedom of communication. This means that you can also use you card in the networks of other international operators which signed agreements on commercial roaming with Telenor.
Before you start your journey, check if you can use roaming services. See if Telenor has an agreement on commercial roaming with available operators in the country of your destination.
  • Access to another network
  • Calling in roaming
  • GPRS roaming
  • Notes
  • The use of mobile telephone while in the networks of other national or international operators is very simple and does not differ from the standard use of telephone within Telenor network.
    To use the roaming service, you need to select the network of your preference. The telephone menu contains the function Network Selection which offers Automatic or Manual network selection.
    If the telephone is set to automatic network selection, when you first switch on your telephone abroad or in the area covered by another GSM network, the telephone display will show that has connected to the operator with the strongest signal on your location. When you move on to an area, part of town etc. where the signal of another available GSM network (of another mobile operator) is stronger, the telephone will again automatically connect to the strongest signal of GSM network on that location.
    If manual network selection is set on the telephone, after a short network search (Searching Networks), the display will show all available and accessible networks of GSM operators in that country. Select and mark the one whose services you prefer, confirm (OK) and your telephone will be constantly remain connected to the network of your selection.
    If Telenor does not have the agreement on commercial roaming with a GSM network you wish to select, the telephone display will show the message "NO ACCESS".
  • When abroad (or in another national network) calling does not differ from the usual (placing and receiving calls) in Telenor network.
    All you need to do is to pay attention to enter the number in the international format.
    For example: + 38269123456.
  • The users of Telenor network can use the GPRS service in roaming, as well.
    GPRS/MMS roaming enables Telenor users to surf the Internet and download particular contents in their network as well as to send MMS messages to Telenor network. Exchange of MMS messages with the users of another network is not possible without so-called” MMS Interworking Agreement” signed between the roaming partners.
    Charging of GPRS in roaming is according to the quantity of transferred data and MMS is billed per sent message plus quantity of transferred data, while MMS messaging to other networks is charged according to the current price list.
    • To ensure the best quality of roaming service, the users are recommended to set the network selection to Automatic
    • The users who live or stay in the border area with neighbouring countries are recommended to activate the option MANUAL network selection because the handset may take over the signal of the neighbouring network when set on Automatic. The traffic generated this way is charged at the current prices valid for the networks of selected roaming partners.